Refund and Cancellation Policy
As a leading IT service provider,
OVERTURES Infotech relies on this
Return and Cancellation Policy to
ensure customer satisfaction with
every purchase.
OVERTURES Infotech's Product Return
Policy
Our return policy
for all OVERTURES Infotech products
and services is as follows:
OVERTURES
Infotech will, in its sole and
absolute discretion, allow for
the return or replacement of any
product purchased using our
services within 30 days from the
date of purchase. For recurring
billing products, returns for
more than one payment may be
provided if requested within the
standard 15 day return period.
Customers
requesting a return after 30
days will be required to work
directly with the vendor for
technical support or customer
service. Vendors may request a
return, on behalf of a customer,
of any purchase up to 30 days
after the date of the OVERTURES
Infotech customer's purchase.
If a customer
requests a return and the return
is approved by OVERTURES
Infotech, the money for the
requested transaction is
refunded back to the customer,
in part or whole. If the return
is for a recurring billing
product, then the return policy
allows for the most recent
payment to be refunded. Multiple
payment returns can be provided
as long as they are within
OVERTURES Infotech's Return
Policy. A return on a recurring
billing product will also result
in cancellation. Returns will
only be credited back to the
account used to make the
original purchase. If the
original account has been
closed, the purchase is not
eligible for return.
When a product
is returned, the customer
generally receives a full
refund. Payouts from that sale
are debited back out of the
corresponding vendor and
affiliate accounts. Due to the
digital format of OVERTURES
Infotech products, when a
product is returned the customer
retains the product and, in many
cases, the customer has received
a benefit from the product prior
to the return. In such cases,
OVERTURES Infotech reserves the
right to issue a refund for less
than the full purchase price.
Our vendors
are not permitted to make any
guarantee that conflicts with
our return policy. If you find a
product sold through OVERTURES
Infotech with any warranty that
conflicts with our return
policy, please bring it to our
attention so that we may take
corrective action.
Reasons Why a Purchase May Be
Refunded
OVERTURES Infotech
has every incentive to keep
customers happy by providing quality
products and service. To promote
customer satisfaction, OVERTURES
Infotech reserves the right to
reverse a sale, including but not
limited to the following:
- If the
customer provides a valid reason
for requesting a return within
30 days of purchase;
- If the vendor
of the product requests a return
on the customer's behalf within
30 days of purchase if our
customer service team confirms
there is a valid reason for the
return;
- If the
customer provides a valid report
that the charge was fraudulent
or unauthorized;
- For any other
reason OVERTURES Infotech deems
appropriate.
OVERTURES Infotech's Cancellation
Policy
A customer may
cancel a product with a recurring
billing subscription at any time. A
cancellation means that no future
payments are charged to the
customer's account. The cancellation
of a recurring billing product does
not generate a refund - it will only
stop any future payments. |